HighKnit — Refund, Return, Exchange and Cancellation Policy

Last Updated: [25/05/2026] 

1. Overview

This Refund, Return, Exchange and Cancellation Policy (“Policy”) sets out the terms on which HighKnit Apparels Private Limited (“HighKnit”, “we”, “us”, or “our”) accepts order cancellations, product returns and exchanges, and processes refunds for purchases made through the Platform. This Policy forms part of our Terms and Conditions.

2. Order Cancellation

2.1 Cancellation by You

2.1.1 You may cancel an order free of charge at any time before it is dispatched, through the “My Orders” section of your account or by contacting customer care at [support@highknit.com].

2.1.2 Once an order has been dispatched, it cannot be cancelled. You may instead refuse delivery or initiate a return in accordance with Clause 3 below.

2.1.3 Orders placed under special promotions, flash sales, or clearance events may be marked non-cancellable, and this will be indicated at the time of purchase.

2.2 Cancellation by HighKnit

HighKnit reserves the right to cancel any order, in whole or in part, in circumstances including:

• unavailability of the product or stock discrepancy;
• inaccuracies or errors in pricing, product information, or promotional terms;
• non-serviceable delivery pincode;
• incomplete, incorrect, or unverifiable address or contact details;
• failure to obtain payment authorisation;
• suspected fraudulent, unauthorised, or bulk/reseller ordering activity; or
• breach of our Terms and Conditions.

Where an order is cancelled by HighKnit after payment has been received, the full amount will be refunded in accordance with Clause 5.

3. Returns and Exchanges

3.1 Return Window

You may request a return or exchange within [7/15/30] days from the date of delivery, subject to the conditions below.

3.2 Conditions for Return or Exchange

Products are eligible for return or exchange only if:

• the product is unused, unworn, unwashed, and undamaged;
• all original tags, labels, barcodes, and packaging are intact and attached;
• the product is returned with all accessories, freebies, and complimentary items received with it;
• the invoice or order confirmation is provided; and
• the product does not fall within the non-returnable categories listed in Clause 3.3.

3.3 Non-Returnable Items

The following are not eligible for return or exchange, except where the product is defective, damaged, or incorrect:

• innerwear, undergarments, socks, and similar hygiene-sensitive products;
• customised, personalised, altered, or made-to-order products;
• items marked “Final Sale”, “Non-Returnable”, or “Clearance” at the time of purchase;
• gift cards, vouchers, and store credits;
• products damaged due to misuse, negligence, improper washing, or normal wear and tear.

3.4 How to Initiate a Return or Exchange

1. Log in to your account and go to “My Orders”, or write to support@highknit.com / call [+91-9974008618].
2. Select the item and the reason for return or exchange.
3. Where reverse pickup is available at your pincode, our logistics partner will collect the product within [3-5] business days. Where reverse pickup is not available, you may be requested to self-ship the product to the address provided by our team, and reasonable shipping costs will be reimbursed against proof of courier receipt.
4. Keep the product in its original packaging and ready for pickup.

3.5 Quality Check

All returned products undergo a quality check upon receipt at our warehouse. Where a product fails the quality check for non-compliance with Clause 3.2, the return may be rejected and the product shipped back to you. No refund shall be payable in such cases.

3.6 Exchange

Exchanges are subject to availability of the requested size, colour, or product. Where the requested item is unavailable, the request may be processed as a return and refund instead. Exchange is ordinarily permitted only once per item.

3.7 Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please notify us within [48/72] hours of delivery with photographs of the product and packaging. Upon verification, we will arrange a free replacement or a full refund, including shipping charges, at your option.

We strongly recommend recording an unboxing video for any claim relating to a missing, tampered, or incorrect item.

4. Return Shipping Charges

4.1 Return and exchange pickups are free of charge where the product is damaged, defective, incorrect, or where the return is otherwise attributable to HighKnit.

4.2 For returns arising from change of mind, size or fit issues, or other customer-driven reasons, a reverse logistics fee of INR [XX] may be deducted from the refund amount, where applicable. Any such fee will be disclosed at the time the return request is raised.

4.3 Original shipping charges, COD handling fees, and gift-wrap charges, where levied, are non-refundable except where the return is attributable to HighKnit.

5. Refunds

5.1 Refund Timelines

Refunds are initiated within [24-48] hours of the returned product successfully clearing quality check at our warehouse, or within [24-48] hours of cancellation of an undispatched order. Credit to your account thereafter depends on your bank or payment provider, and typically takes:

5.2 Refund Method

5.1.1 Refunds for prepaid orders are credited to the original payment method used at the time of purchase.

5.1.2 For Cash on Delivery orders, refunds are processed to a bank account nominated by you (for which you will be asked to provide the account holder name, account number, and IFSC code) or, at your option, as HighKnit store credit.

5.1.3 HighKnit does not process refunds in cash.

5.3 Deductions from Refunds

The refund amount may be adjusted for:

• the proportionate value of any discount, coupon, or promotional benefit availed on the order;
• reverse logistics charges, where applicable under Clause 4.2;
• COD handling fees, gift-wrap charges, and original shipping charges, where applicable;
• the value of any freebie or complimentary item not returned along with the product.

5.4 Partial Returns

Where only part of an order is returned, refunds are calculated on the net value of the returned item(s) after apportioning any order-level discounts. If the remaining order value falls below the threshold required for a discount, free shipping, or promotional benefit, that benefit may be withdrawn and adjusted against the refund.

5.5 Failed or Duplicate Transactions

Where an amount is debited from your account but the order is not confirmed, or where a duplicate charge occurs, the amount is ordinarily auto-reversed by your bank or payment gateway within [5-7] business days. If the amount is not credited within this period, please contact us with the transaction reference number, date, and amount, and we will coordinate with the payment gateway to resolve the matter.

6. Grievance and Escalation

If you are dissatisfied with the handling of a cancellation, return, exchange, or refund request, you may escalate the matter to our Grievance Officer:

Grievance Officer: JIGNESH DINESH 

Designation: Grievance Officer

Company: HighKnit Apparels Private Limited

Registered Address: 2nd FLOOR, FLAT NO. 103, SHREE RESIDENCY, VANIYAWARD, Parmarth Clinical Laboratory, UMBERGAON TOWN, Umbergaon, Valsad, Gujarat, 396170

Email: info@highknit.in

Phone: +919974008618

Complaints will be acknowledged within forty-eight (48) hours and resolved within thirty (30) days of receipt.

7. Amendments

HighKnit reserves the right to amend this Policy at any time. The version in force at the time of your order shall apply to that order. The most current version is published on the Platform.