HighKnit — Shipping and Delivery Policy

Last Updated: 25/05/2026

1. Scope

This Shipping and Delivery Policy sets out the terms on which HighKnit Apparels Private Limited (“HighKnit”, “we”, “us”, or “our”) processes, dispatches, and delivers orders placed through the Platform. This Policy forms part of our Terms and Conditions.

2. Order Processing

2.1 Orders are ordinarily processed and dispatched within [1-3] business days of order confirmation and successful payment authorisation.

2.2 Business days exclude Sundays and public holidays. Orders placed after [6:00 PM IST], on weekends, or on public holidays are processed on the next business day.

2.3 During sale periods, festive seasons, new launches, or periods of unusually high volume, processing and dispatch may take longer. Any expected delay will be communicated to you.

3. Delivery Timelines

Estimated delivery timelines from the date of dispatch are as follows:

Delivery timelines are estimates only and are not guaranteed. Actual delivery may be affected by courier operations, weather, strikes, local restrictions, festive volumes, or other factors beyond our control.

4. Shipping Charges

4.1 Shipping is free on all prepaid orders above INR [XXX].

4.2 For orders below this value, a flat shipping charge of INR [XX] applies and is displayed at checkout before payment.

4.3 Cash on Delivery orders, where available, may attract an additional handling fee of INR [XX].

4.4 All applicable charges are displayed at checkout before you complete payment. No hidden charges are levied.

5. Serviceability

5.1 Serviceability may be checked by entering your pincode on the product page or at checkout.

5.2 Certain pincodes may not be serviceable, or may be serviceable only for prepaid orders. Where a pincode is not serviceable, the order cannot be placed for that address.

5.3 HighKnit reserves the right to change its serviceable areas and courier partners at any time.

6. Order Tracking

6.1 Upon dispatch, you will receive a shipment confirmation via email, SMS, and/or WhatsApp containing the courier partner name and tracking number (“AWB number”).

6.2 You may track your shipment through the “My Orders” section of your account or on the courier partner’s website. Tracking information may take up to 24 hours after dispatch to become active.

7. Delivery Attempts and Failed Delivery

7.1 Our courier partners will ordinarily make up to [three (3)] delivery attempts. Please ensure that a recipient is available at the delivery address and that the contact number provided is reachable.

7.2 If delivery cannot be completed after the permitted attempts, or if the shipment is refused, the order will be returned to origin (“RTO”).

7.3 For prepaid RTO orders, the order value will be refunded in accordance with the Refund and Cancellation Policy. Shipping charges and COD handling fees, where levied, are non-refundable in cases of refusal or repeated unavailability.

7.4 Repeated refusal of Cash on Delivery orders may result in COD being disabled for your account.

8. Address Accuracy

8.1 You are responsible for providing a complete and accurate delivery address, pincode, and contact number.

8.2 Address changes can be accommodated only before dispatch and are subject to serviceability. Once dispatched, the delivery address cannot be modified.

8.3 HighKnit shall not be liable for non-delivery, delay, or loss resulting from an incorrect or incomplete address provided by you.

9. Damaged, Tampered, or Missing Shipments

9.1 Please inspect the package at the time of delivery. If the package appears damaged, opened, or tampered with, do not accept the delivery and notify us immediately at [support@highknit.com].

9.2 Where a package is accepted and subsequently found to contain a damaged, incorrect, or missing item, notify us within [48/72] hours of delivery with supporting photographs and, where available, an unboxing video.

9.3 Verified claims will be resolved by way of replacement or full refund, in accordance with the Refund and Cancellation Policy.

10. Multiple Shipments

Where an order contains multiple items, the items may be dispatched from different locations and may arrive in separate shipments on different dates. Each shipment will carry its own tracking number. No additional shipping charge is levied for split shipments.

11. International Shipping

11.1 International shipping is available only to the destinations listed at checkout, where offered.

11.2 Customs duties, import taxes, tariffs, and clearance charges levied by the destination country are the sole responsibility of the recipient and are payable in addition to the order value and shipping charges.

11.3 HighKnit is not responsible for delays caused by customs clearance or for shipments seized or rejected by customs authorities.

12. Risk and Title

Risk of loss and title in the products pass to you upon delivery to the address specified in your order.

13. Force Majeure

HighKnit shall not be liable for any delay or failure in delivery arising from events beyond its reasonable control, including natural disasters, epidemics or pandemics, strikes, civil unrest, government restrictions, transport disruptions, or courier network failures.

14. Contact

For any shipping or delivery related query, please contact:

Email: info@highknit.in

Phone: +919974008618

Working Hours: [Monday to Saturday, 10:00 AM to 6:00 PM IST]